Privacy Policy at Enlight Youth Hostel

Runway 1331 – Enlight Youth Hostel ("we", "us", or "our") is committed to protecting the privacy and personal data of our guests, visitors, and website users. This Privacy Policy sets out how we collect, store, process, and protect your personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region.

1. Information We Collect

We may collect personal data from you when you visit our website, make a room reservation, enquire about an event or stay package, or check in at our hostel:

• Contact Information: Full name, telephone/mobile number, email address, and home or business address.
• Identification & Travel Details: Passport or Hong Kong ID details, nationality, date of birth, and arrival/departure information required for guest registration in accordance with Hong Kong hotel regulations.
• Payment & Billing Information: Credit/debit card details, billing address, and transaction records processed securely via certified payment service providers.
• Stay & Preference Details: Room preferences, accessibility or dietary requirements, special requests, and feedback.
• Digital & Browsing Data: IP address, browser type, device information, and site interaction statistics via cookies and analytics.

2. Purpose of Collection & Use

Your personal data is used solely for legitimate hospitality and business purposes, including:

• Confirming, processing, and managing your room reservations, group bookings, and event enquiries.
• Providing guest registration, customer service, and on-site hospitality assistance.
• Fulfilling statutory requirements under Hong Kong hotel accommodation laws.
• Improving website performance, navigation, and tailored communications.
• Sending newsletters, special stay offers, or seasonal promotions where you have given explicit consent.

3. Disclosure to Third Parties

We treat all guest personal data with strict confidentiality. We do not sell, rent, or trade your personal data. We may share necessary information only with:

• Authorized booking engines, property management systems, and secure payment processors.
• Trusted operational contractors assisting in IT infrastructure, customer support, and email communications under strict non-disclosure obligations.
• Law enforcement or regulatory authorities when required by applicable laws, court orders, or statutory obligations.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by statutory accounting, tax, or legal regulations.

5. Data Security

We employ strict technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. All online payment transactions and transmission of sensitive data are protected by industry-standard Secure Socket Layer (SSL/TLS) encryption technology.

6. Cookies & Tracking Technologies

Our website uses cookies to recognize returning visitors, ensure smooth booking flow, and gather aggregated analytical data. You may modify your browser settings to refuse or delete cookies, though certain interactive features or booking processes may be affected.

7. Your Rights under the PDPO

Under the Hong Kong Personal Data (Privacy) Ordinance, you are entitled to request access to and correction of your personal data held by us. You may also opt out of direct marketing communications at any time.